DATA Privacy policy

With the following explanations we would like to inform you about the processing of personal data by channelxperts GmbH.

Personal data is information about a person or information relating to a person (e.g. name, address, postal address, telephone number, IP address) which can be used to find out the identity of persons. Personal data is any information relating to an identified or identifiable natural person. An identifiable person is a natural person who can be identified directly or indirectly – in particular by means of assignment to an identifier such as a name, an identification number, location data or an online identifier.

1. responsible person and data protection officer

Responsible for the processing of personal data is:

channelxperts GmbH
Ostbahnstraße 17
76829 Landau

Germany

Phone: +49 6341 / 2667031
info@channelxperts.com

If you have specific questions regarding the protection of your data, please contact us:

Dirk Meissner
Phone: +49 6341 / 2667031

e-mail: info@channelxperts.com

2. data processing when visiting this website

Every time you visit our website, data is collected that is required for the provision of the offer. These are:

  • Date and time of retrieval
  • your IP address
  • Login name
  • Name of the retrieved file,
  • transferred data volume,
  • Message whether the retrieval was successful.

The data are temporarily processed in a log file. Before being saved, each data record is anonymised by changing the IP address after 4 days.

The anonymised data is stored on a server beyond the time of the visit to the website. We are obliged to do this on the basis of Article 6 paragraph 1 letter e and paragraph 3 letter b of the Basic Data Protection Regulation (DSGVO). This data is analysed and required in the event of attacks on communication technology.

Data that is logged during access to the Internet offer of channelxperts GmbH is only transmitted to third parties if we are legally obliged to do so or if the transmission is necessary for legal or criminal prosecution in the case of attacks on communication technology. A transfer in other cases does not take place.

When calling up individual pages, so-called temporary cookies are used to facilitate navigation. These session cookies do not contain any personal data and expire at the end of the session. Techniques, such as Java applets or Active-X controls, which make it possible to trace the access behaviour of the users, are not used.

3. web analysis

a) Web analysis with Google Analytics

(1) Processing purpose

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, in the event that IP anonymisation is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before this happens. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet.

(2) Legal basis

The legal basis for this processing is Article 6(1)(f) DPA.

(3) Legitimate interest

Our legitimate interest is the statistical analysis of user behaviour for optimisation and marketing purposes. In order to protect your interest in data protection, this website uses Google Analytics with the extension “anonymizeIP()”, so that IP addresses are only processed in a shortened form in order to exclude the possibility of direct personal references.

(4) Categories of beneficiaries

Google, Partner Company

(5 ) Transfer to a third country:

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

(6) Storage duration

Unlimited

(7) Right of objection

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: optout You can also prevent the collection by setting an opt-out cookie. If you wish to prevent the future collection of your data when visiting this website, please click here: https://tools.google.com/dlpage/gaoptout?hl=de

 b) Google Tag Manager

This website uses the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tool Manager only implements tags. This means: no cookies are used and no personal data is collected. The Google Tool Manager triggers other tags, which in turn may collect data. However, Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags to the extent that they are implemented with Google Tag Manager.

c) Google reCAPTCHA

We use Google’s reCaptcha service to determine whether a person or computer is making a particular entry on our contact or newsletter form. Google uses the following information to determine whether you are a human or a computer: IP address of the end device used, the website you visit with us and on which the captcha is embedded, the date and duration of your visit, recognition data of the type of browser and operating system used, Google account if you are logged in at Google, mouse movements on the reCaptcha areas as well as tasks in which you have to identify images. The legal basis for the described data processing is Art. 6 para. 1 of the Basic Data Protection Regulation. There is a legitimate interest on our side in this data processing, to ensure the security of our website and to protect us from automated inputs (attacks).

(d) cookies

The data will be processed on the basis of your consent in accordance with Article 6 paragraph 1 letter a DSGVO.

e) Text chat and audio/video

The service provider Nexmo Inc., 501 2nd Street, Suite 310, San Francisco, CA 94107, USA (https://tokbox.com) will be integrated for the electronic transmission of text messages, audio, video and screen sharing data. In this connection, technical information is transmitted to Nexmo Inc. by the Internet browser to set up the audio and video conference (e.g. IP address, browser type, language set, date and time) and, where necessary, used for the procedure and evaluated statistically. This data is processed separately, not assigned to any natural person and then regularly deleted.

f) Visitor action pixel Facebook

Our website uses the visitor action pixel of Facebook, Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) to measure conversion. This allows us to track the behavior of site visitors after they have clicked on a Facebook ad to be directed to the provider’s website. This allows the effectiveness of the Facebook Ads to be evaluated for statistical and market research purposes and to optimize future advertising efforts.

The collected data is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Usage Policy. This allows Facebook to enable the placement of advertisements on pages of Facebook and outside of Facebook. This use of the data cannot be influenced by us as a site operator.

The use of Facebook pixels is based on Art. 6 para. 1 DSGVO. The website operator has a legitimate interest in effective advertising measures, including social media. You will find further information on the protection of your privacy in the Facebook data protection information: https://www.facebook.com/about/privacy/.Sie may also disable the remarketing feature “Custom Audiences” in the Advertising Settings section. You must be logged in to Facebook to do this. If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.

g) Integration of YouTube videos

We have integrated YouTube videos into our online offering, which are stored at http://www.YouTube.com and can be played directly from our website. These are all embedded in the “extended data protection mode”, i.e.  h. that no data about you as a user is transferred to YouTube if you do not play the videos. Only when you play the videos will the data mentioned in paragraph 2 be transmitted. We have no influence on this data transfer. We have also included content from the following third party providers on this website: Google Maps and Google Web Fonts (external fonts).

 (h) Matomo

(1) Scope and description of the processing of personal data

Our website uses “Matomo” (formerly “Piwik”), a web analytics service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand. Matomo stores cookies on your end device, which enable an analysis of your use of our website. The information collected in this way is stored exclusively on our server, namely the following data:

– two bytes of the IP address of the calling system of the user

– the website accessed

– the website from which the user accessed the accessed website (referrer)

– the subpages that are called from the called web page

– the time spent on the website

– the frequency with which the website is accessed

Our website uses Matomo with the setting “Anonymous Visitors’ IP addresses”. Thus IP addresses are processed in a shortened form, a direct personal relation is excluded. The software is set in such a way that the IP addresses are not stored completely, but 2 bytes of the IP address are masked (e.g. 192.168.xxx.xxx). In this way, it is no longer possible to assign the shortened IP address to the calling computer. The IP address transmitted by your browser via Matomo is not merged with other data collected by us.

(2) Legal basis for the processing of personal data

The legal basis for the processing of the user’s data is Art. 6 para. 1 lit. f DSGVO or § 15 para. 3 TMG.

(3) Purposes of processing

With Matomo we analyse the use of our website and individual functions and offers in order to continuously improve the user experience. Through the statistical evaluation of user behaviour we improve our offer and make it more interesting for visitors.

(4) Duration of storage

The data of the processing described here are deleted after a storage period of 90 days.

4. processing of personal data in connection with entries and enquiries

In connection with entries and enquiries, we only process such data as is necessary to communicate with you and to properly document business processes. In particular, this includes personal information (e.g. name, first name, address, e-mail address, etc.) that we have received directly from you, as well as information about the contact method you have chosen (letter, telephone, e-mail, contact form). The processing of the data is necessary for the performance of our tasks (see Article 6 paragraph 1 letter e and paragraph 3 letter b DSGVO in conjunction with §3 BDSG).

We only pass on the data we receive from you to third parties if you have given your express consent or if we are obliged to do so by law or by a court decision. Entries and enquiries in electronic form will be stored – as well as in paper form – in accordance with the legal time limits applicable for the storage of written material. As a rule, the retention periods for this are 10 years.

5. further processing of personal data

a) Newsletter dispatch

When you subscribe to the channelxperts GmbH newsletter distribution list, your e-mail address, the newsletter you have chosen and optionally your name are stored on a server. The data is processed on the basis of your consent in accordance with article 6 paragraph 1 letter a DSGVO. We use this data for sending the newsletter. We do not pass on your data to third parties and do not use them for other own purposes.

During registration, your data is stored on a server and a confirmation message with a link to the final registration is generated to the e-mail address you have provided. If you do not confirm the registration with the link in this e-mail, the data will be deleted after 7 days. Otherwise, your data will be deleted immediately if you cancel the newsletter.

c) Registration for events of channelxperts GmbH

In order to participate in channelxperts GmbH events, you usually need to register in advance. For organisational reasons, we must collect your first name and surname, as well as telephone number and email address in advance of the event in order to fulfil our tasks (public relations) in accordance with article 6 paragraph 1 letter e and paragraph 3 letter b DSGVO in conjunction with §3 BDSG.

Film and photo shoots: At some events, photo and film recordings are made as part of the press and public relations work of channelxperts. This is usually pointed out when entering the event. The recordings can be published on our website, social media channels, print media and other media.

The legal basis is Article 6 paragraph 1 letter e and paragraph 3 letter b DSGVO in connection with §3 BDSG and §23 Kunsturhebergesetz. If you do not agree with the photographs and publications, please contact the photographer responsible for finding the motif directly if possible.

e) Contact with channelxperts GmbH

If you get in contact with channelxperts employees or give them business cards, for example, personal data (names of contact data) will be recorded in address and contact directories – as far as necessary for the further fulfillment of the task – and deleted as soon as it is no longer necessary, or within the scope of our data protection deletion concept.

6. products provided by your organization – note for end users

If you use a channelxperts product with an account provided by an organization with which you are connected, such as your work or association account, that organization may

– Control and manage your channelxperts product and product account, including control of the privacy settings of the product or product account.

– Access and process your data, including interaction data, diagnostic data and the content of your messages and files associated with your channelxperts product and product accounts.

If you lose access to your work or association account (for example, if you change jobs), you may lose access to products and content associated with those products, including content purchased in your own name when you used your work or association account to sign up for such products.

If your organization grants you access to channelxperts products, your use of channelxperts products may be subject to your organization’s policies. You should direct your privacy inquiries, including any requests to exercise your privacy rights, to the administrator of your organization or association. If you use social media features in channelxperts products, other users on your network may see some of your activities. For more information about social media features and other functions, see the documentation or help content for the channelxperts product. channelxperts is not responsible for the privacy or security practices of our customers, which may differ from those stated in this privacy statement.

If you use a channelxperts product provided by your organization, the processing of your personal information by channelxperts in connection with that product is subject to a contract between channelxperts and your organization. channelxperts processes your personal data in order to make the product available to your company/association and to you, as well as for channelxperts’s legitimate business operations in connection with the provision of the product. As mentioned above, please contact your organisation if you have any questions regarding the processing of your personal data by channelxperts in connection with the provision of products to your company/association. If you have questions regarding channelxperts’s legitimate business operations in connection with the provision of products to your company/association, contact channelxperts.

7. rights of data subjects

channelxperts GmbH is responsible for the processing of personal data both in the context of fulfilling our tasks and as a party to civil law. The data subjects therefore have the following rights under the DSGVO:

a) Right to information – Article 15 DSGVO

The right of access gives the data subject a full insight into the data concerning him or her and some other important criteria such as the purposes of processing or the duration of storage. The exceptions to this right regulated in §34 BDSG apply.

b) Right of rectification – Article 16 DSGVO

The right of rectification includes the possibility for the data subject to have incorrect personal data concerning him corrected.

(c) Right of cancellation – Article 17 DS Block Exemption Regulation

The right to deletion includes the possibility for the person concerned to have data deleted by the person responsible. However, this is only possible if the personal data concerning him/her is no longer necessary, is processed unlawfully or if his/her consent to this has been revoked. The exceptions to this right regulated in §35 BDSG apply.

d) Right to restrict processing – Article 18 DSGVO

The right to limit processing includes the possibility for the data subject to prevent further processing of personal data relating to him/her for the time being. A restriction occurs mainly in the examination phase of the data subject’s exercise of other rights.

e) Right to data transferability – Article 20 DSGVO

The right to data transferability includes the possibility for the data subject to obtain from the data controller the personal data concerning him/her in a common machine-readable format, with the possibility of having them transferred to another data controller, if necessary.

f) Right of objection – Article 21 DSGVO

The right of objection includes the possibility for data subjects to object, in a specific situation, to the further processing of their personal data, insofar as this is justified by the performance of public tasks or by public or private interests. According to §36 BDSG, this right does not apply if a public body is obliged to process data by law.

g) Right to withdraw consent

If personal data is processed on the basis of your consent (Article 6 paragraph 1 letter a DSGVO), you can revoke this consent at any time for the corresponding purpose. The legality of the processing based on your consent remains unaffected until receipt of your revocation.

8. possibility of appeal

You have the possibility to lodge a complaint against channelxperts’s data processing with the State Commissioner for Data Protection and Freedom of Information, who is responsible for data protection supervision. He can be reached as follows:

The State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate

Hintere Bleiche 34, 55116 Mainz, Germany

+49 6131 2082449

Status: April 13, 2020

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